Refund policy

Returns & Exchanges Policy

Returns Eligibility

We offer a 7-day return period from the date your order is delivered. This means you have 7 days after receiving your item to request a return.

To be eligible for a return, items must:

Be unworn, unused, and in the same condition as received
Have all original tags attached
Be in original, unopened packaging
Include proof of purchase (order confirmation or receipt)

For hygiene and safety reasons, we do not accept returns or exchanges on items that have been worn, tried on, or removed from their original packaging.

How to Start a Return

To request a return, please contact us at:
📧 admin@lumeskinlabs.com.au

Once your return request is approved, we will provide instructions on how and where to send your item.

Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at admin@lumeskinlabs.com.au so we can assess the issue and resolve it promptly.

Non-Returnable Items

The following items are not eligible for return or exchange:

Items that have been worn, used, or tried on
Items removed from original packaging
Personal care and intimate items, including shapewear, lingerie, and beauty products
Sale items
Gift cards
Custom or personalised products
Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies, please contact us before making a purchase.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a replacement item is to:

Request a return (if eligible)
Once approved, place a new order for the desired item

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you are entitled to cancel or return your order within 14 days of delivery, without providing a reason.

Items must still: